Cancellations

A 12 hour notice is required for any changes or cancellations for any scheduled appointment. A charge of 100% of the value of the scheduled service will be due.

Late Arrivals

Appointments will be held up to 10 minutes past the actual scheduled time, after which,
the session will be considered a no show. The client will be responsible for the total value of the missed appointment. Appointment time may also be reduced.

Gift Certificates

Are available for purchase all year long and once purchased, are non refundable. Please note that they have a 6 month expiration date.

Packages

Packages are defined as multiple treatments bundled together at a reduced savings. Packages can be redeemed all at once OR broken up into multiple visits (which is recommended). Please note that they have a 6 month expiration date. As a courtesy, a 2 month extension will be given for all packages not completed but have been started on or before the written expiration date.

Proper Behavior

Immoral behavior or sexual misconduct is never tolerated. We adhere to the highest level of professionalism and respectful behavior as predetermined by NYS, NCBTMB, and AMTA.

Our Boutique

All sales are final and items are non-refundable. A $2.00 surcharge will be added for all boutique items paid by credit or ATM cards.

Need Help?

Contact us with questions related to our policies.